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The FAQ's about the FAQ's

February 16, 2018 3 min read

We know you’re curious about our product. Often times customers contact customer service with questions about their custom made slides. In order to save you some time though, we took some of the most frequently asked questions and answered them here in the blog!

If you still have any other questions not answered here, send an email over tocustomerservice@islideusa.com or call us at (585) 547-5433.

Before we get into any frequently asked customization and shipping questions, Let’s cover sizing. You want to make sure your slides fit correctly! If you follow our tips and size chart, they’ll fit perfectly on your foot!

The ISlideUSA size chart runs by men’s sizes. Our slides however, don’t come in half sizes. For men, if you’re a half size, we recommend you round up to the next highest full size.

Since we run men’s sizes, we recommend that women go down one full size. If you too are a half size, go down one full size and a half.

Our ISlide’s sizes 3 through 6 fit true to Youth sizes 3 through 6.

Here’s our Size Chart for reference. You’ll also find the size chart before designing your custom slides on our website.

Speaking of custom slides… we know a lot of you are wondering exactly what you can and can’t put on your slides.

The usage of inappropriate language or designs is NOT allowed. ISlide reserves the right to refuse orders based on the usage of any inappropriate material or any trademark infringes.

Trademarks that we have the licenses to are Nickelodeon, TMNT, various colleges including Alabama and LSU (you can find thefull list here), and the NBA.

ISlide’s licensing deal with the NBA allows us to use all of 30 teams logos as well as all the Hardwood Classic Logos. However, there are some restrictions when using NBA logos on your custom slides. Along with explicit language or designs, Emoji’s cannot be used with NBA logos.

Once you get your design approved and shipped out you’re going to want them in your hands as soon as possible right? Custom orders placed on ISlideUSA.com are created within 5-10 business days and then shipping estimates are based on their destination. International shipping to Canada and the United Kingdom will usually take around two weeks. If you’re ordering from the rest of Europe or Australia and Asia, the wait could be as long as 3 weeks.

Since they are place in a higher quantity, Bulk Team Orders take slightly longer to ship. 1 thru 50 pairs will take 5-10 business days to print plus the shipping estimate. 50+ pairs however, will take 7-14 business days to print plus the shipping estimate.

To keep up to date on when your slides will be delivered, you’ll receive a tracking number in an email to the email address used for shipping on the order. Then, you can head on over tohttps://www.islideusa.com/pages/order-status and insert your order number and email to lookup your order.

In case you need your slides any earlier, you can contactinfo@ISlideusa.com for information on Overnight or Expedited shipping.

Since orders are custom fit and designed for each customer, they cannot be canceled once placed. Changes can only be made to your order if Customer Services reaches out to you about any issues such as those mentioned earlier.  

 

Dylan Botelho contributed to this blog entry.


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