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    Note: Each order will be finalized 24 hours after it is placed. No changes can be made to an order after 24 hours. If you need to request a change within 24 hours, please shoot a note to customerservice@islideusa.com. Thank you!

    Every ISlide pair is made to order and printed in the USA. 


    About the Product

    How do I know what size slide I wear?
    ISlide sizes listed below. We do not sell "men's" sizes or "women's" sizes. 

    Meet The ISlide Mantra: Our premium, classic & 100% customizable slide.

     

    Meet The ISlide Motto: Our premium, one strap customizable slide.

    One Strap Slide Features and Benefits
    One Strap Slide Size Chart

     

    About The Print

    Can I get anything on my slides?
    Almost anything. We are only allowed to print copyright images, logos, and words that we have the rights to use.
    For more information on licensed designs, please see the "Licensed Designs" section below. ISlide also reserves the right to refuse to print any design that is deemed as inappropriate or offensive.
     
    What part of the slide can be printed?

    See the highlighted areas below.


    For prints that bleed off or split between both top straps, there will be a cut off of your design on the inside of the straps. The cutoff will be about 1 inch from the footbed.

    Will my slides be printed exactly how I designed them?
    Yes — where you (or how you) place your logos, images, words, designs, and anything else is where they will print. If you have any special requests after designing, please add them to the "Special Instructions to Seller" box at check out. Each order is hand printed by real people, and there could be minor, but small differences. We appreciate your understanding.  

    *Please note that colors can vary between monitors and printers – the color you see on your monitor may not be exactly the same as the color printed on our printers. For example, tonal pops and shadows on your screen can print slightly darker and will be matte. We cannot print neon or metallic colors such as gold, silver, or copper.  

    I don't know what logo I want, can you help me design my slides?
    You can find pre-made designs in the Slideshop. See our social media channels (@islideusa) and find inspiration for your next great design!

    Can I upload images on my iPhone and iPad?
    Yes, though we recommend using a desktop for the best experience and results. You can use a photo that's already in your collection or take a picture on the spot and upload it in our customizer. 

    My logo is low resolution or poor quality, what can I do?
    We can help you! Our in-house design team can recreate your logo. Art fees are $100/hour, with the average logo about 30 minutes to make. Art turnaround time is 1-3 business days. 

    About the Order

    How long does it take to make my slides?

    Every ISlide pair is made to order and printed in the USA.

    Domestic orders typically ship within 5-7 business days from the order date. Please note the 5-7 day timeline doesn't include shipping time. Be sure to check your post purchase emails for updates and status of your order. 

     

    Our 10 business day timeline is only applied to website orders, with the number of days covering production time, which does not include shipping time. The number of days does not apply if there are any customer service issues or if there are any other errors with your order.  This timeline does not apply to orders using team zone bulk shipping. The order will be held until the team shop closes then all orders will be shipped together. If you have questions during the post order period, please reach out to customerservice@islideusa.com or call us at  +1 585.547.5433. 

    How long does it take to ship my slides?
    Processing orders takes about 3-6 business days. Once your order has shipped, you will receive an email with tracking information. Shipping within the US can take 3-10 business days and shipping internationally can take 2-4 weeks. 
    Can orders be shipped outside of the US?
    Yes, we ship internationally and the option is available during checkout.

    How long does it take if my slides are being shipped internationally?
    International shipping times are not guaranteed, but shipping to Canada and the UK usually takes around 2 weeks. It can take as long as 3 weeks for the rest of Europe, Australia and Asia.

    Do you offer overnight or expedited delivery of ISlide products?
    Yes we do offer expedited delivery at a certain fee. Please contact Customer Service with wanted delivery date and shipping zip code for a quote. 

    Can I return or exchange my ISlides?

    If you experience size issues with inline, shop or licensed products, you may exchange it within 30 days from the purchase date for another size or ISlide credit. 

    Can I cancel my order after I have completed check out?

    Orders cannot be canceled once they have been placed. Changes can only be made to your order if Customer Service reaches out to you about an issue with your design. Reasons could be, but not limited to copyrighted images, copyright infringement, inappropriate images, etc.

    *Each order will be finalized 24 hours after it is placed. No changes can be made to an order after 24 hours. If you need to request a change within 24 hours, please email customerservice@islideusa.com.

     

    What payment options does ISlide accept?
    PayPal, Sezzle, Venmo, Visa, MasterCard, American Express, Discover. Team and bulk orders can be paid via credit card or check. 

    How do I apply my ISlide discount code?
    In the checkout screen, enter the code exactly as it appears. Codes are case sensitive. Click "apply" to activate the code. You will see qualified discount codes displayed in the "payment summary." Discount codes cannot be combined. Discount codes cannot be applied to team zone products, marked down products, or bulk orders. 

    We do not accept returns or exchanges on custom or personalized (side text) slide products as every pair is unique to the purchaser. We ask that you make sure the size, design and spelling is 100% correct prior to placing order. 

    If there are issues outside of your control we will do our best to make it right. Our goal is for every customer to be happy. We're here to help: shoot us a note at customerservice@islideusa.com

     

    Licensed Designs

    Each license has its own set of rules. Please see below for rules for each Licensed design. 

    NBA

    Emojis and certain images, like explicit language or illegal marks, cannot be used in the same design as licensed logos. When logos appear distorted, partially blocked, or altered, our team adds a small tonal (hidden) logo to the slide in one of the areas below. Please see below for a guide to curing. In addition, we cannot print any players' names, nicknames, or images. 

    COLLEGE

    While we have the licensing rights to sell numerous college designs, we do not have the licensing rights to sell all college designs. To see the list of college and universities that ISlide has the licensing rights to, click here. We offer pre-approved designs for all of the colleges and universities in that list. However, side text cannot be added to any college designs. 

    If ISlide has the licensing rights to a college or university, but you would like to customize your own design, the college or university will have to approve the design. This process can take at minimum two weeks. We recommend selecting a pre approved design for a quicker process. 

    If the school does not appear in that list then ISlide does not have the licensing rights to the college and we cannot print the design. If a design is submitted, the order will be flagged as copyright and will be cancelled and refunded within one business day.

    NICKELODEON

    Our partnership with Nickelodeon does not allow us to use both 90's characters and TMNT on the same slides. 

    If a pair is submitted through the customizer with any of the previously mentioned, the order will be marked as Copyright and will be canceled and refunded within one business day. If a SlideShop pair is submitted with side text including any of the previously mentioned, customer service will reach out to the customer inquiring if they would like to change or remove the text.


    Can I get whatever I want printed on my slides?
    ISlide reserves the right to refuse orders based on usage of inappropriate language or trademark infringements; but yes, pretty much anything else goes.