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FAQs

About The Products

We have unisex sizing. A good rule of thumb:

If you wear a size 7 or 7.5 in women's, we recommend a size 6 in the Mantra, 5/6 in the Motto, and a Medium in Socks.

If you wear a size 12 in men's, we recommend a size 12 in the Mantra, 11/13 in the Motto, and XL in Socks.

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About The Print

Almostanything. We are only allowed to print copyright images, logos, and words that we have the rights to use. For more information on licensed designs, please select the "Licensed Designs" section below.

ISlide reserves the right to refuse any design that is deemed as inappropriate.

Yes, with acknowledgement that each order is hand printed by real people, and there could be minor, small differences. All art comes directly through as you (or how you) place your logos, images, words, designs, and anything else is where they will print. We appreciate your understanding.

When I get stuck, I tend to go to our social media channels (@islideusa) where I see what others are doing for inspiration of the next great design!

We can help you! Our in-house design team can recreate your logo. Art fees are $100/hour, with the average logo taking about 30 minutes to make. Art turnaround time is 1-3 business days.

Each license has its own set of rules. Please see below for rules for each licensed designs.

NBA, MLB, NHL, MLS, NWSL

Emojis and certain images, like explicit language or illegal marks, cannot be used in the same design as licensed logos. When logos appear distorted, partially blocked, or altered, our team adds a small tonal (hidden) logo to the slide. In addition, we cannot print any players' names, nicknames, or images.

NCAA

While we have the licensing rights to sell numerous college designs, we do not have the licensing rights to sell allcollege designs. To see the list of college and universities that ISlide has the licensing rights to, click here.

If ISlide has the licensing rights to a college or university, but you would like to customize your own design, the college or university will have to approve the design. This process will take a minimum of two weeks. We recommend selecting a pre-approved design for a quicker process.

If the school does not appear in that list then ISlide does not have the licensing rights to the college and we cannot print the design. If a design is submitted, the order will be flagged as a copyright and wiill be cancelled/refunded within 3 business days.

Nickelodeon

Our partnership with Nickelodeon does not allow us to use both 90s characters and TMNT on the same slides.

If a pair is submitted through thecustomizer with any of the previously mentioned exceptions, the order will be marked as Copyright and will be canceled and refunded within 3 business days. If a generic pair is submitted with side text including any of thepreviously mentioned exceptions, customer service will reach out to you inquiring if you'd like to change and/or remove the text.

About The Order

Every ISlide pair is made to order and printed in the USA.

INDIVIDUAL:Domestic orders typically ship within 3-5 business days from the order date. Please note the 3-5 day timline does not include shipping time. We will send you an update with tracking number once it ships (or SMS if you opted in at check-out).

BULK:orders greater than 10 pairs typically ship within 7-10 business days. This does not include shipping time.

Things that could affect timing of your order:

(1) Lower quality of art that requires some communication with you or the design team. (2) Other customer service issues where a size or copyright discussion is needed between you and one of our customer service team members. (3) During the peak holiday season in November-December, we still strive to meet the 3-7 business day production turnaround. In the exception of delays, a customer service team member will reach out to you.

If you have questions during the post order period, please reach out to customerservice@islideusa.com.

Processing orders takes about 3-5 business days for our onsite art and printing teams to make custom for you. Once your order has shipped, you will receive an email with tracking information. Shipping within the US can take 3-10 business days and shipping internationally can take 2-4 weeks.

Yes, we ship internationally and the option is available during checkout.

International shipping times are not guaranteed. Typically shipments to Canada and the UK usually take around 2 weeks. It can take up to 4 weeks for the rest of Europe, Asia, and Australia.

PayPal, Sezzle, Venmo, Visa, MasterCard, American Express, Discover. Bulk orders can be paid via credit card or check.

In the checkout screen, enter the code exactly as it appears. Codes are case sensitive. Click "apply" to activate the code. You will see qualified discount codes displayed in the "payment summary. Discount codes cannot be combined. Discount codes cannot be applied to team zone products, marked down products, or bulk orders.

If there are issues outside of your control, we will do our best to make it right. Our goal is for every customer to be happy. We're here to help. Shoot us a note at customerservice@islideusa.com

Returns

Since personalized (side text) or "Custom" ISlides are unique to you, we do not accept returns or exchanges on products as every pair is unique to the purchaser. We ask that you make sure the size, design and spelling is 100% correct prior to placing the order.

Orders cannot be canceled once they have been placed. Changes can only be made to your order if customer service reaches out to you about an issue with your design. Reasons could be, but not limited to copyrighted images, copyright infringement, innappriopriate images, etc.

Each order will be finalized 24 hours after it is placed. No changes can be made to an order after 24 hours. If you need to request a change within 24 hours, please contact customerservice@islideusa.com.